Return and Refund Policy

We have a 14-day return window, which means you have 14 days after receiving your item to request a return. Returns are not accepted for items sold as used, and items on final sale.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that the customer is responsible for the cost of return shipping and there will be a 30% restocking fee on all returned items.

To initiate a return, please contact us at sales@rbdindustries.com.

Items sent back to us without first requesting a return will not be accepted.

For any return inquiries, please contact us at sales@rbdindustries.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. To be eligible for an exchange, we must receive your request along with front and back pictures of the damaged items within 5 days of delivery.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases, and any items sold as used. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

To ensure you get what you want, please return the item you have once the return is accepted, and make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, less any applicable restocking fees. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@rbdindustries.com

Please note that changes in our return policy have been updated as of June 12, 2023. The return policy in effect at the time of your purchase will apply